Social Media & Client Services Coordinator

+ Communicate regularly with clients to understand their needs and support them through campaign launches.
+ Provide customer support to customers who purchase through the system.
+ Contribute to the overall company content plan including blog posts, email marketing, and social networking.
+ Identify pain points in the product and effectively communicate them to the product and engineering teams to continually improve product performance and user experience.
+ Brainstorm creative product offers and surround those offers with creative marketing.
+ Process refunds and chargebacks when needed.
+ Share wisdom in the Moontoast Knowledge Base with how-to guides, screencasts, and best practices.
+ Collaborate with team members to set department goals and suggest product enhancements.
+ Draw correlations from analytics data to enhance campaign performance over time and express these correlations clearly.

Moontoast is the leading Distributed Social Commerce solution for affinity brand Retailers, Musicians, Athlete/Celebrities, & Authors. Moontoast provides the first socially distributable commerce product which helps retailers and brands better Engage, Convert and Deliver incremental revenues and new customers via social media networks such as Facebook and Twitter, affiliate sites and ad networks. Through the Moontoast Distributed StoreTM retailers can extend their cart and transact with consumers right at the point of impression – wherever they might be online. For more information about Moontoast, visit www.moontoast.com.